While generating key card we get the message "Service is closed at your terminal. Key Card not Generated."

If we see the above message while generating the key, we need to check some of the possibilities.

1. It may be possible that eZee Host file is not running in the taskbar. We can start the service from eZee folder or if it is placed on Desktop by running as an administrator.

2. In rare cases nowadays this can happen if client is still using windows 7. They don't support TLS (Transport Layer Security) which is a must in running the interface.

In that case, we can ask client to use Mozilla firefox and enable the below operation for TLS.Firefox

https://cheapsslsecurity.com/blog/how-to-enable-tls-ssl-certificates-in-web-browsers/

Make sure that we place eZee service in the startup on windows folder so the service will auto run on system restarts.


needWe can check the Setting >> Other >> Door Lock Setting, We needs to make sure that HTTPS is selected in the Workstation.

          Above Troubleshooting, will resolve the concern with Service closed at your Terminal.