In eZee Absolute if you cancel any booking there are 2 ways to send cancellation email, one is automated which send email after cancellation done, and another is Manually in which you need to send manually from that booking.
To enable Automated cancellation email: Goto Configuration >> Setting >> General >> Print and Email setting >> Email Option >> enable Email for Reservation Cancelled and select template Email to Guest/Booker on a Reservation Cancellation
To send manually from booking: Open Edit transaction and click on Send email >> select template Email to Guest/Booker on a Reservation Cancellation and send manually.
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