Whenever you need to refund any amount to a guest, you need to make payment as you do in a normal way, but just make refund charges in negative.
When you post charges in a negative, the system will consider as Refund.
Example: You have Rs 674.10 to refund, and you are giving that by cash, then you can select Cash --> Cash, mention -674.10 in Amount and Add.
You can see Refund remark in a description and in the system it will also count as Refund.
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