When I try to Amend Stay in eZee Absolute, the system shows error message "Room Inventory is Zero".

Modified on Mon, 20 Apr 2020 at 11:48 PM

Screenshot of Error Message:




Solution :

The reason for such message is: There are certain confirmed bookings for the same date, to which rooms are not assigned and you are trying to assign a room to NEW RESERVATION so the system will not allow to do that because, you need to allot rooms to previous bookings.

In the stay view, you will find YELLOW colored header following the Room Type and it will display certain numbers (as shown in below screenshot) which specify the no. of bookings to which rooms are not assigned.



Thereby, to meet the conclusion, you will need to take an action (Cancel/assign room) on the previous booking and only then you will be able to assign a room to this new reservation.


To take necessary action, you may click on YELLOW header showing numbers or you can go to reservation list and filter booking by UNASSIGNED ROOMS(Refer below screenshot). Now, here is the list of booking to which rooms are not assigned. Thus, take the necessary action and you will be able to make a new reservation and assign rooms.



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