How to perform Night audit or Day close in eZee Absolute?

Night audit is the process by which we do the day close for the system; it allows the user to change the working date for the software. This process is necessary because it gives user a clear status of what all activities were performed during the day. 

Night Audit in eZee Absolute is performed in 5 simple but important steps.

Path: Login into eZee Absolute >> Frontoffice >>Night Audit.

Screenshot 1 :

Screenshot 2: 

Take action on pending reservation (where action may be Mark No-Show, Cancel Reservation, Void Reservation, Assign Room and Check-in)

The first steps checks for any pending reservations for the day which is currently showing as the working date on eZee Absolute. If there are any reservations at all, which needs your attention, they will be listed here with all the basic details and the ‘Action Column’ asking for the action to be taken on the pending reservations. You can void, cancel, mark as No show or do a check-in for the reservation listed.

Take the required action, save the changes and click NEXT to move ahead to the next step of Night Audit.

Screenshot 3: Release Reservation 

This step is for releasing/canceling the reservations that did not show up for the day which is currently showing as the working date on eZee Absolute. The ‘Action Column’ will have the option to cancel the reservation if any are listed on this screen. When canceling the reservation, the system gives you the option to charge the cancellation fees and then select the reason for canceling the reservation. Enter the details, save the changes to move ahead to the next step of Night Audit.

Screenshot 4: Room Status - Have a glance at all of your rooms (In-House, Due, Block, etc). 

Here, action (check-out/amend stay) needs to be taken on the rooms that are supposed to check-out today, You need to clear all Due-out and Dayuse Reservation only.

This screen will list all the occupied rooms with the guest names along with the arrival and departure information, balance and room status. The Action Column here on this screen has the option to either amend the stay or do a checkout. The check-out can be performed on zero balance rooms directly from here. If the room balance is non-zero, you will have to go room, clear the outstanding balance and then check out the guest from the room.

Take the required action, save the changes and click NEXT to move ahead to the next step of Night Audit. 

Screenshot 5: Unsettled Folios

If You have any unsettle Folios for a particulate day, You can see those folios here,  Basically, you just need to settle it

Sometimes, there are cancel and No show booking which has already deposit amount, On cancel and No show, Room charges will void but if there is an advance payment / City ledger posting there, it will shows under Night Audit >> Unsettled Folios, to settle it either you can post Cancellation Revenue or No show Revenue against that payment if you are collection charges for Cancellation/No show.

Else You can Void that payment entry, so folios will settle. 

If you are not posting cancellation charges and you get your payment in a bank account or payment gateway, you can manually post refund charges and settle folios.

To settle click on "$" sign and Folio will open then you can select any of the above methods.

Screenshot 6: 

Night Charge >> Select Post All >> Next

This screen will list all the occupied rooms with the guest names and the folio numbers along with the description and the amount of the night charge for the working date displayed. You can select the rooms, that you want the charges to post or simply do a select all and click on the “Post” button to post the charges to the listed rooms. Once the required action has been taken, click on next to move to the final step of Night Audit.

Screenshot 7: 

Create a New day >> Finish

The last step creates a new day by closing the day for which you were doing the Night Audit. After the Night Audit is completed, the data for the last working date will be freeze.

Once you agree to this and click on the Finish button, the Night Audit wizard closes and the working date on the Front Office console of eZee Absolute changes to a new date.

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